Small Things Brought Together
Information presented reflects actual client results.
Type: Owner Occupied
Occupants Total 275
Call Center operators targeted 30 employees
User Type: Commercial Office, High Volume 24/7 Customer Service Center
The international call center is considered the heart of the operation an analysis was conducted including employee interviews and shift change processes.
Shift operators shared workspace and equipment
- Rotate workstations
- Central hand sanitizing stations
- Desktop employee use sanitizer
- Inservice and train each shift on proper hand washing technique, proper equipment sanitation, and the correct use of hand sanitizer
- Rotating work stations allowed for EPA efficacy disinfection of unused stations and equipment each evening
- Predict usages per location monitor actual use address variances.
Potential Quarterly Productivity Level
Achieve Quarterly Productivity Level
Quarterly Productivity Shortfall
Rocco SSC Inc. Symbiotic Matrix
Quarterly Achieved Productivity
Quarterly Productivity Increase
Quarterly Matrix Cost
Capturing Loss Productivity
Reduction in loss productivity
Return On Investment
By targeting known causes of presenteeism through the introduction of small changes Rocco SSC, Inc provided a ROI of
19 to 1
Great things are created by a series of small things brought together.