Case Study

Presenteeism

Small Things Brought Together

Condition

Information presented reflects actual client results.

Type: Owner Occupied

Single Locations

Occupants Total 275

Call Center operators targeted 30 employees 

User Type: Commercial Office, High Volume 24/7 Customer Service Center

 

Project Analysis

The international call center is considered the heart of the operation an analysis was conducted including employee interviews and shift change processes. 

The Strategy

Shift operators shared workspace and equipment

  • Rotate workstations
  • Central hand sanitizing stations
  • Desktop employee use sanitizer
  • Inservice and train each shift on proper hand washing technique, proper equipment sanitation, and the correct use of hand sanitizer
  • Rotating work stations allowed for EPA efficacy disinfection of unused stations and equipment each evening
  • Predict usages per location monitor actual use address variances.

Projected production

Potential Quarterly Productivity Level

Achieve Quarterly Productivity Level

Quarterly Productivity Shortfall

Rocco SSC Inc. Symbiotic Matrix

Quarterly Achieved Productivity

Quarterly Productivity Increase

Quarterly Matrix Cost

Proven Results

Capturing Loss Productivity 

%

Reduction in loss productivity

ROI

ROI

Return On Investment

By targeting known causes of presenteeism through the introduction of small changes Rocco SSC, Inc provided a ROI of

19 to 1

More Benefits 

 

Source Reduction

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Great things are created by a series of small things brought together.

Vincent Van Gogh

We Focus On The Small Things Helping You Focus On The Important Things

Let's Work Together!

Location

1107 South 18th Avenue, Phoenix, Arizona.

(888) TO ROCCO (602) 462-5111

Rocco@RoccoSSC.com

Questions

We Are Here To Help

(888) TO ROCCO  (602) 462-5111

 ( 888)  867-6226